Effective Date: October 2025
Brand: Orivo
Email: contact@orivoeg.com
Address: Kafr El-Dawwar – El-Mahkama Street, in front of the Court Building, Egypt
1. Overview
At Orivo, we aim to deliver your order quickly, safely, and efficiently.
All orders are processed and shipped from our fulfillment center in Egypt.
We currently ship nationwide across Egypt, with international shipping options coming soon.
2. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order has been shipped, you will receive an email confirmation with tracking details.
3. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your delivery location and order weight.
Estimated delivery times:
- Local (within Egypt): 2–5 business days
- Remote areas: 5–7 business days
Please note: Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen logistics issues.
4. Tracking Your Order
Once your order has been dispatched, you will receive an email or SMS containing your tracking number and courier details.
You can track your shipment through the courier’s website or via our customer service team by emailing contact@orivoeg.com.
5. Delivery Policy
Please ensure your shipping address and contact details are accurate at checkout.
Orivo is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
If a package is returned to us due to an incorrect address or repeated failed delivery attempts, we can reship it after collecting any additional shipping costs.
6. International Shipping
We are working on expanding to international shipping soon.
For inquiries about delivery to your country, please contact us directly at contact@orivoeg.com.
7. Customs and Import Duties
For international orders (when available), customers are responsible for any customs duties, import taxes, or fees that may apply once the shipment reaches their destination country.
We recommend checking your local customs regulations before placing an order.
8. Damaged or Lost Packages
If your order arrives damaged or does not arrive within the estimated delivery time, please contact us immediately at contact@orivoeg.com.
We will work with the courier to resolve the issue and ensure a satisfactory outcome.
Orivo is not liable for lost packages due to courier errors or incorrect shipping information provided by the customer.
9. Order Changes & Cancellations
If you need to change or cancel your order, please contact us within 12 hours of placing it.
Once your order has been processed or shipped, we cannot guarantee modifications or cancellations.
10. Contact Us
If you have any questions or special requests regarding shipping, please contact us:
📩 Email: contact@orivoeg.com
📍 Address: Kafr El-Dawwar – El-Mahkama Street, in front of the Court Building, Egypt